Faxing Refill Requests

One useful feature QuickSCRIP offers is the ability to generate refill requests to doctors. These refill requests can be set to print on your printer, transmit through Surescripts, or fax through a third party fax program (such as Activefax). Additionally, QuickSCRIP can be set to customize how and when refill requests are generated.

Refill Requests in FILL and EDIT

Faxing a Different Doctor

When you generate a refill request, QuickSCRIP assumes that the doctor linked to the script is the intended recipient of the request. Sometimes you may want to send the refill request to a different prescriber: perhaps the patient changes doctors, or the original doctor has closed their practice.

In the RXFILLscreen, at the point where you would enter your initials, enter @@ (shift + 2, twice). QuickSCRIP will then prompt you for the new doctor. You can search by name, DEA Number, Phone Number, NPI, or SPI)

Refill Requests through Activefax

QuickSCRIP has the ability to integrate with Activefax. Activefax is a third-party program that converts your computer into a fax machine. Activefax can be setup to send and recive faxes, in addition to allowing you to digitally store, manage, and print them.

Be aware that there is an integration fee and an annual maintenance fee for Activefax integration. The software will be setup to run constantly on a computer (ideally the server) as a background service. You will also need a fax line that can be connected to an external USB fax-modem.

Please contact us if you are interested in integrating with Activefax, we also offer a demo period to try it.

Additional Settings

Doctor Communication Type

Certain doctors may prefer to receive refill requests a certain way. You can set individual doctors so that they ALWAYS receive refill requests by their preferred method.

1. Start in the Rx Processing Menu
2. Choose Option 10 MD Doctor File Main.
3. Search for a specific Doctor
4. Their preferred Communication Type can be set on line 26
   • F will Print or Activefax refill requests (based on how the system is setup). If the doctor is able to receive Surescripts claims, QuickSCRIP will ask how you wish to send it.
   • E will Email the doctor through Activefax.
   • P will send refill requests to the printer, regardless of whether you have Activefax or Surescripts.
   • S will send requests through Surescripts (this is turned on automatically when you first input a doctor's surescripts information).
   • N will NOT use any communication method. Disables the ability to generate requests for this doctor.

Customizing your Refill Request Form

While all pharmacies are setup with a default refill request format, we can customize this document to better meet your individual pharmacy needs. Please contact us if you are interested in having your refill request form modified. Information can be added, removed, rearranged, or re-sized.

We will need you to send us a copy of your current form, along with notes on any changes you need. Please specify if the document prints on a laser printer, an okidata or pin-fed printer, or is a form generated in Activefax. Also be aware that QuickSCRIP generates a different refill request format for controlled drugs (3s - 5s) as opposed to non-controlled drugs.