Texting
QuickSCRIP offers the ability to text patients. This feature can be used to inform patients that prescriptions are ready, to call you or the doctor, send updates on the availability of flu shots, or anything else you would like to communicate to your customers. You will need to call Cost Effective to have this feature activated.
Setting Up a Patient
Note: The Patient Must have a cell phone and a provider for this feature to work.
- Starting from the Rx Processing Menu, choose 13 for the Patient File Maintenance.
- Search for a patient
- Type O4 to go to Screen 4 of the Patient File Maintenance
- Enter the Cell Phone Number on Line 6
- Enter the Cell Phone Provider on Line 7. You can search for available providers from a picklist. If you do not see your patient's provider listed, contact Cost Effective.
Sending a Text
Once a patient has been setup for texting, you can message them in the system. Texts can be sent from the Fill Screen, Edit Screen, or Patient File Maintenance. Once a patient or prescription with a patient has been selected, you can text by pressing Shift + F5.
A prompt will appear, allowing you to type your own message or select a pre-made message (see below). After you hit ENTER on the final line of the prompt box, the message will be sent.
Note: There have been reports of delays between when you send a message and when that message has been received, and this delay can vary from one service provider to another.
Default Text Messages=
You can setup default messages, which you can then select when you text a customer. This is useful for automatically generating messages that you send frequently, like pick-up reminders.
- Start in the Pharmacy Main Menu and Choose 3 for Utilities
- Choose 3 again for the Business Control File
- Choose option 16 for Text Messaging.
QuickSCRIP can store up 4 pre-made text messages. Additionally, you can set one of these messages to automatically populate the text box by setting it on line 17.