Texting

QuickSCRIP offers the ability to text patients. This feature can be used to inform patients that prescriptions are ready, to call you or the doctor, send updates on the availability of flu shots, or anything else you would like to communicate to your customers. You will need to call Cost Effective to have this feature activated.

Setting Up a Patient

Note: The Patient Must have a cell phone and a provider for this feature to work.

1. Starting from the Rx Processing Menu, choose 13 for the Patient File Maintenance.
2. Search for a patient
3. Type O4 to go to Screen 4 of the Patient File Maintenance
4. Enter the Cell Phone Number on Line 6
5. Enter the Cell Phone Provider on Line 7. You can search for available providers from a picklist. If you do not see your patient's provider listed, contact Cost Effective.

Sending a Text

Once a patient has been setup for texting, you can message them in the system. Texts can be sent from the Fill Screen, Edit Screen, or Patient File Maintenance. Once a patient or prescription with a patient has been selected, you can text by pressing Shift + F5.

A prompt will appear, allowing you to type your own message or select a pre-made message (see below). After you hit ENTER on the final line of the prompt box, the message will be sent.

If you want QuickSCRIP to always prompt you to text a customer when you fill a scrip, you can add the command /AUTOTEXT to the customer's notes (Customer FM, then F11). The text screen will appear when you sign off on a scrip. Press up arrow to exit without sending a message.

Note: There have been reports of delays between when you send a message and when that message has been received, and this delay can vary from one service provider to another.

Autotexting

QuickSCRIP offers the ability to automatically message patients when their prescriptions have been filled. This feature is available on demand, and must be activated by a CECS representative. Please contact us if you are interested in this feature.

In order for autotexting to work, a customer must first be setup with both a cell number and provider (see above instructions). Additionally, the customer will need to be marked for autotexting. This can be done one of two ways:

1. /AUTOTEXT can be added to the Comments or Notes (F11 from Customer FM Screen)
2. On the Customer FM, Screen 1, line 80, mark with A

On customers marked this way, QuickSCRIP will automatically pull up the text interface (as if you had typed Shift + F5) once you sign off on a prescription. It will default to a blank screen or your preset message (see below). If you do not wish to send a text, you can back out of the text interface by pressing the up arrow on your keyboard.

Default Text Messages

You can setup default messages, which you can then select when you text a customer. This is useful for automatically generating messages that you send frequently, like pick-up reminders.

1. Start in the Pharmacy Main Menu and Choose 3 for Utilities
2. Choose 3 again for the Business Control File
3. Choose option 16 for Text Messaging.

QuickSCRIP can store up 4 pre-made text messages. Additionally, you can set one of these messages to automatically populate the text box by setting it on line 17.