Refill Request on Last Refill

The system can prompt you to send a refill request to the prescriber when you are dispensing the last available fill for a prescription.

Y – Will send the refill request over SureScripts, ActiveFax, or print the fax.
N – Will not send a refill request and allow you to continue filing the prescription.
T – This is a special case for a few locations.
H – Will bring up the patient’s prescription history.

If you are sending the refill request over SureScripts or ActiveFax, you can enter a future date to send the refill request.

The system can also check to see if another prescription for this drug is on file or already exists. You will receive a warning if it does, and can choose if you still want to send the refill request.

To turn this feature on in your system, type UB from any menu.
Choose #8, Rx Label and Report Customization

#17 Ask Dr Fax Last Refill?
Y – Will ask to send a refill request on any prescription with no available refills.
A – Same as Y, but asks for a date to send the refill request.
X – Will only ask to send a refill request on non-schedule prescriptions.
B – Same as X, but asks for a date to send the refill request.
N – Does not ask to send a refill request on any prescription.

#20 Chk Other Rxs Faxes?
A – The system will search the patient for any other prescriptions for the same drug.
R – Will not check a scrip that has been renumbered.
O – Will only search for on file prescriptions for the same drug.
N – Will not search for any scrips and will send the refill request to the prescriber.

If you need assistance setting this up in your system, please contact us.